Terms & Conditions

Last updated October 23, 2026. These terms cover our website, quotes, services, memberships and text messages from The Dirt Herders LLC.

Quotes and pricing

We price window cleaning by pane count, not square footage. We confirm the final count at your home and give you one clear price before any work starts. Add-ons such as interiors, screens, tracks, solar panels, hard water removal, soft washing and pressure washing are quoted separately. A price on our website or in a message is an estimate until we confirm it.

Scheduling and access

We give you an arrival window and text you on the way and again when we’re done. Exterior work doesn’t need anyone home. Please leave us access to the areas we’re cleaning, with gates unlocked or a code, and pets inside. Need to move a visit? Tell us at least 24 hours ahead. We may reschedule for rain, wind or anything else that makes the work unsafe.

Our guarantees

We make it right. If you spot something we missed, tell us and we’ll come back and fix it at no charge.
7-day rain guarantee, for quarterly members. If rain spots a quarterly member’s freshly cleaned exterior glass within 7 days of a plan visit, we’ll come back and re-clean it at no charge.

Memberships

Plans cover exterior window cleaning, frames and sills, and an exterior cobweb sweep.
Quarterly: 4 visits a year and $100 off every visit compared with booking the same cleaning one time, plus a free yearly soft wash on your second visit, free cobweb removal, free hard water removal and priority scheduling.
Biannual: 2 visits a year and $50 off every visit, plus priority scheduling.
Your first visit is a deeper clean and costs more. Every visit after it is maintenance.
Billing: members are billed monthly on autopay, to the card on file, at the amount in your quote.
An active card on file is required for all memberships. If a card expires or is declined, we let you know and may pause visits until it’s settled.
Reminders: we text you two weeks and two days before each visit.
Skipped visits: they aren’t refunded. Billing continues, and the amount stays on your account as credit toward a future visit or an add-on service, such as interior window cleaning or extra pressure washing.
Price changes: we tell you 7 to 30 days ahead by text or email, and you can cancel before the change starts.

Term, renewal and cancelling

Quarterly is a 13-month agreement. After 13 months it continues month to month until you cancel.
Biannual is a 13-month agreement. After 13 months it continues month to month until you cancel.
Your plan renews automatically and keeps billing each month until you cancel.
To cancel, email contact@dirtherders.com with “Cancel” in the subject line. We confirm by email.
Cancelling quarterly before the end of the 13-month agreement carries a $100 plan adjustment fee, because the free soft wash and member pricing are built into those 13 months. After 13 months there’s no fee.
Cancelling biannual before the end of the 13-month agreement carries a $50 plan adjustment fee. After 13 months there’s no fee.

Payment

One-time services are paid when the work is done. Memberships run on autopay from the card on file, so there is nothing to pay on the day of a visit.

Care for your home

We’re fully insured and bonded, and we take care with your property. Tell us before we start about anything fragile, damaged or loose. We’re not responsible for existing wear that careful cleaning reveals, such as failed window seals, etched or scratched glass, worn screens or loose gutters. If something does get damaged while we’re working, tell us right away and we’ll make it right.

Photos

We take before-and-after photos of our work. We may use photos that don’t show your address, people or license plates in our marketing. Tell us if you’d rather we didn’t, and we won’t.

Text messages

By ticking the box on our form or texting us first, you agree to get texts from The Dirt Herders about your quote, scheduling and service, along with occasional offers and seasonal reminders. Consent is not a condition of any purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. Our Privacy Policy at dirtherders.com/privacy-policy explains how we handle your information.

Changes and law

We may update these terms and post the new version here with a new date. California law governs these terms.

Contact

The Dirt Herders LLC, 1013 Ocean Park Blvd #3, Santa Monica, CA 90405. (424) 844-5068. contact@dirtherders.com.